Person using the City of Vancouver VanConnect app on their mobile phone with City Hall in the backgroundv

Contact us

Contact us using our mobile app, online, by phone, or in person.

Connect with us 24/7

Use the VanConnect mobile app to:

  • Report an issue or request a service
  • Get status updates, news, and emergency information
  • Find maps for road closures, community centres, and parks
  • Contact elected officials and watch Council meetings

Use VanConnect in your browser

Download VanConnect

Learn more about VanConnect

More ways to contact us

Tell us online

Do you have feedback or a comment? Tell us about it now using our online form.

Staff directory

Find contact information for City of Vancouver employees in our Quickfind directory.

City Hall location and hours

City Hall is located at 453 W 12th Ave. Get a map, our business hours, and mailing address.

Contact Mayor Stewart

Mayor Kennedy Stewart wants your feedback. Send him a message about what matters to you.

Contact Council

Contact City Council and the mayor as a group.

Contact the Park Board

Give feedback about a park, community centre, pool, rink, or other Park Board facility.

Fraud and misconduct

Confidentially report fraud, waste, and serious misconduct by City employees using this online form.

Follow us on social media

Follow the City through various social media, such as Facebook, Twitter, YouTube, and Flickr.


Have an urgent request? Need an interpreter?

Phone 3-1-1 to speak with a citizen service representative.

7:00am to 10:00pm daily

Outside Vancouver:

Translate our website with Google Translate  

BC Office of the Ombudsperson

If you're concerned about a decision or action by the City of Vancouver, please tell us.

But if you feel that your concern hasn't been properly addressed, you can make a complaint to the BC Office of the Ombudsperson. There is no charge to make a complaint.

The ombudsperson is an impartial statutory office of the provincial government. It reviews complaints about local governments, including the City of Vancouver.

BC Office of the Ombudsperson