City staff engaging with the public using lego

Public engagement

The draft 2018 Budget will be presented to Council on December 6, 2017 and voted on at the December 12 meeting. Your feedback helps inform our strategic goals and is designed to help direct spending towards the services that you want and need.

Service plans that align with our strategic goals and long-term plans, such as Greenest City 2020, Transportation 2040, and our Housing and Homelessness Strategy, also inform where we invest.

Share your views

Learn more about the draft budget and share your views, at our public dialogue session.

Friday, December 1

2018 budget community engagement: what we heard

We conducted our annual budget and service satisfaction survey in October 2017 to gather feedback on our service delivery and also your priorities for spending. 

About 5,200 Vancouver residents and businesses participated online, in-person, and by phone.

We used your input to help set priorities for the 2018 Budget and Five-Year Financial Plan, and to focus investments on the issues that are most important to you, as well as to the areas where you told us service improvements are needed.

Your priorities

The top two city issues for both residents and business owners and operators were cost of living and housing and accommodations.

Residents ranked addictions and overdoses as their third most important issue, while businesses ranked infrastructure and transportation third. Addictions and overdoses was added as a new option in this year’s survey , separated from the broader social issues.

Residents' priorities:

  • Cost of living (55%)
  • Housing/Accommodations (55%)
  • Addictions and overdoses (30%)
  • Development (30%)
  • Infrastructure/transportation (28%)

Businesses' priorities:

  • Cost of living (50%)
  • Housing/ Accommodations (45%)
  • Infrastructure/ Transportation (30%)
  • Development (26%)
  • Social Issues (22%)

Your view of City services

Almost 60% of Vancouver residents said they were satisfied overall with City services. Business owners reported slightly lower satisfaction at 45%. 

We received the strongest satisfaction ratings for delivery of basic services (sewer, water, drainage), fire prevention and responding to medical calls, and providing access to library resources.

Areas identified as needing the most improvement included:

  • Affordable housing
  • Planning for development, permits, and enforcement
  • Maintaining and enhancing transportation infrastructure and streets
  • Public safety

Almost two-thirds of residents and businesses, on average, believe the quality of services provided by the City have either stayed the same or improved.

Balancing the budget

The public is open to a variety of tools to balance the City’s budget. Those who completed the survey were most likely to select measures related to increasing user fees or decreasing personnel (but not level of service).

On average, the options that received the most support were:

  • Introduce new user fees for some City services that currently have no fees (46%)
  • Increase user fees for City services that currently have fees (40%)
  • Reduce level of staff/personnel providing services (39%)
Respondents also said they were personally willing to pay more in user fees for services they or their business use. On average 65% among both residents and businesses were willing. 

Read the 2018-2022 Budget Outlook (1.24 MB)

Consultation summary reports (2014-2018)