City staff engaging with the public using lego

Public engagement

Your feedback helps inform our strategic goals and is designed to help direct spending towards the services that you want and need.

Service plans that align with our strategic goals and long-term plans, such as Greenest City 2020, Transportation 2040, and our Housing and Homelessness Strategy, inform where we invest.

Read our 2018-2022 Budget Outlook

Participate in the City's 2018 Budget process

Your input on the 2018 Budget will influence decisions about how your tax dollars are spent.

There are several opportunities to get involved in the community engagement process for the City's 2018 budget and five-year financial plan.

How to get involved

  1. Take an online survey between September 27 and October 13.
  2. Attend a budget roadshow event on October 9, 18 or 19. Meet the budget team and do an interactive budgeting exercise. 
  3. Attend a public dialogue session for the draft budget on Friday, December 1 from 4:30pm to 7:30pm

Attend a roadshow event

Monday, October 9 Wednesday, October 18 Thursday, October 19

2017 budget community engagement: what we heard

In October 2016, we conducted our annual service satisfaction survey to gather feedback on our services and the value you feel you are getting.

About 5,200 Vancouver residents and businesses participated online, in-person, and by phone.

Your priorities

The top priorities were fairly consistent across groups of respondents. Housing, cost of living, and infrastructure/ transportation are the key issues on the minds of Vancouver residents and business owners.

Residents priorities:

  • Housing/Accommodations (56%)
  • Cost of living (52%)
  • Infrastructure/transportation (37%)
  • Social issues (34%)
  • Development (30%)

Businesses priorities:

  • Cost of living (47%)
  • Housing/ Accommodations (44%)
  • Infrastructure/ Transportation (38%)
  • Development (29%)
  • Social Issues (22%)

Your view of City services

Levels of satisfaction are high across all groups and, on average, three-quarters of residents are satisfied with City services.

Among businesses, satisfaction has also been stable, with a small increase in the percentage who say they are satisfied (very or somewhat satisfied) with City services to 54%, from 50% in previous years.

We receive the strongest satisfaction ratings for our provision of basic services (sewer, water, drainage), fire prevention, and responding to medical calls and garbage collection, composting and recycling.

Value for tax dollars

Across all residents, 46% indicate they are receiving good value for their tax dollar. Perceptions among businesses are split, with about a third indicating they receive good value for their tax dollar, a third taking a neutral position, and a third who think they do not.

Balancing the budget

The public is open to a variety of tools to balance the City’s budget, although no one measure presented was supported by a majority of residents or businesses.

Respondents were most likely to support the following measures (on average):

  •  Introduce new user fees for some City services that currently have no fees (46%)
  •  Increase user fees for City services that currently have fees (41%)
  •  Reduce level of staff/personnel providing services (38%)

Consultation summary reports (2014-2017)